AEON Credit Contact Number 2024: Your Guide to Customer Service

Looking for the AEON Credit contact number in 2024? Find all the details on AEON's customer service options, operating hours, and how to resolve issues quickly. 

In today's fast-paced world, having quick access to customer service is essential. AEON Credit Service Malaysia ensures that its customers can reach out whenever they need support. 

Whether you're facing issues with your credit card, have questions about your account, or need help with a terminal, AEON Credit offers multiple contact points to ensure your concerns are addressed promptly.

This guide will walk you through everything you need to know about AEON Credit contact numbers in 2024 and other essential customer service information.

AEON Credit Contact Numbers for 2024

AEON Credit has a variety of contact numbers based on the type of service or issue you're experiencing. Here’s a breakdown of the most important ones:

Service	Contact Number	Availability
Customer Care (Local & Overseas)	+603-2719-9999	24 hours
Merchant Helpdesk (Authorisation)	+603-2241 7888	24 hours
CardBiz Payment Services	+603-7890 3003	24 hours
Revenue Harvest Sdn Bhd	+603-9212 0500	24 hours
Paysys (M) Sdn Bhd	+603-9200 8001	24 hours
Fass Payment Solutions	015-4600 0188	24 hours
Pine Payment Solutions Sdn Bhd	+6012-506 7883	24 hours

If you're looking for general inquiries or support with your account, the AEON Credit 24-hour customer care number is your go-to. However, AEON also provides specific numbers for merchants or terminal-related issues.

How to Reach AEON Credit for Specific Issues

General Inquiries and Feedback

AEON Credit takes customer satisfaction seriously. For general inquiries, feedback, or suggestions, you can call the 24-hour customer care hotline at +603-2719-9999. If you prefer writing, AEON also offers an email option at customer.service@aeoncredit.com.my.

Lost or Stolen Cards, Fraud, and Declined Transactions

If you need to report a lost or stolen card or handle a fraudulent transaction, the customer care hotline is available 24 hours a day. However, for operations support during regular hours, AEON’s team is available between 8:00 AM – 6:00 PM.

Merchant Support

Merchants who need assistance with AEON's Point of Sale (POS) terminals can contact the merchant helpdesk during business hours or reach out to the relevant terminal support service providers like CardBiz, Revenue Harvest, and others for 24-hour support.

AEON Credit Complaint Management Process

If you have any complaints, AEON Credit has a straightforward process to help resolve your issue. Complaints can be sent via email to cs@aeoncredit.com.my (Attention: Ms. Asmah or Mr. Asri from the Customer Service & Compliance Department). AEON Credit commits to resolving your complaint within 14 days or sooner.

In cases where further investigation is required, AEON will inform you about the extended timeline and keep you updated until the matter is resolved. Providing detailed information about your complaint will help expedite the process.

Operating Hours for AEON Credit Services

While AEON Credit provides 24-hour service for urgent matters like lost cards or declined transactions, regular customer support operates between 8:00 AM and 6:00 PM. During these hours, all services are available. After hours, support is limited to handling urgent issues like fraud or card problems.

Here’s a quick look at AEON Credit's customer service hours:

Service	Operating Hours
Full Service Availability	8:00 AM – 6:00 PM
Limited Urgent Support	6:00 PM – 8:00 AM (Next Day)

For non-urgent issues, it’s best to reach AEON Credit during regular operating hours, but urgent matters like lost cards can be reported 24/7.

Conclusion

AEON Credit Malaysia offers comprehensive customer support to ensure that their clients receive help whenever needed. 

With the 24-hour hotline, email support, and various specific contact numbers for merchant services, AEON makes sure its customers can resolve issues quickly. Make sure to keep these contact details handy, as they can come in useful whenever you need assistance.

If you need further information, visit the official AEON Credit website at AEON Credit Contact for the latest updates.

This guide should help you navigate the AEON Credit contact numbers and customer service processes, ensuring you get the support you need in 2024.